Frequently Asked Questions About Our Towncar Service
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1How do I make a reservation?
Email [email protected] you need a ride and she will contact you to set up the reservation. We will contact you to confirm. If you need service within 24-hours, call the toll free number below. Call our Toll-Free number 1-888-TOWNCAR: 1-888-869-6227 (Portland, Oregon 503-234-2400)
2What if I have more than one pick-up location?
We can easily arrange multiple pick-up locations. Depending upon the distance traveled, the fees may vary. Please call 1-888-TOWNCAR (1-888-869-6227) for a rate quote. (Portland, Oregon 503-234-2400)
3Do I have to give you my personal information each time I book a reservation?
We have a computerized network reservation system that is ONLY accessed by authorized PES representatives. We have the ability to set-up a personal profile whether you live in Oregon or are a frequent Out-of-Town traveler. Personal Profiles include your address, special directions, important contact numbers etc. Setting up a personal profile saves you time when you book your next reservation.
4Do you have a Cancellation policy?
We have a two-hour minimum cancellation or change policy. If a cancellation occurs less than two hours before the scheduled pick-up time, the passenger will be charged the full fare.
5Do you have a No-Show policy?
If the passenger is not at the scheduled pick-up place, the full fare will be charged.
6Do you have a Wait-Time policy?
Pick-ups at locations other than PDX have a 10-minute grace period. After the grace period we charge $1 per minute until the passenger is in the car. All pick-ups at Portland International Airport, (PDX) have a 1-hour grace period after the plane has landed before we bill it as a no-show, unless you previously advised a Pacific Cascade Towncar representative of the change.
7What do I do if my flight is delayed or cancelled?
We have a reservation, dispatch and flight tracking system. If we have been given the correct flight number to track we will usually know if it is delayed, but not if it is cancelled. Please call us at: 1-888-TOWNCAR and give us any up-dated information you may have as soon as possible.
8Do you provide service on holidays? If so, are there any additional charges?
We provide transportation services 365-days per year. We add $15 to the regular fare when a request is made for the following holidays: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.
9What method of payment do you accept?
We accept Amex, Discover, Diners Club, Visa and MasterCard. If you prefer to pay with cash, we request a credit card to secure the reservation.
10Do you offer billable accounts?
We offer corporate billable accounts if the company does at least $500 or more in business per month. For additional information, please call our accounting department at 1-888-TOWNCAR.
11Do you offer personal greetings for the passenger at the airport?
For security purposes we are no longer able to greet the passenger at their gate. However, a driver can greet the passenger in the baggage claim area at the bottom of the escalators with your name on a sign. This service is available at an additional $40 which is added to the regular trip fare.
12Where will I find my car at the airport?
After you collect your luggage, walk directly outside of the baggage claim area, follow the ground transportation sign, and proceed to Island 3. Your driver will be waiting for you with your last name on a sign on the vehicle.
13How many passengers and luggage can fit in a Lincoln Towncar?
We offer Lincoln Towncars that have a comfortable capacity of 4-passengers with standard luggage. For larger groups of five or more with special luggage needs, golf clubs, skis, large boxes etc. you should book our 7-passenger luxury SUV’s. Call 1-888-TOWNCAR for a rate quote.
14Do you offer child seats?
For insurance purposes, we are not able to offer company owned child seats. However, the passenger is welcome to bring their own and properly secure it in the Towncars. If we are doing the return pick-up for the passenger, we offer storage of the child seat in our warehouse at no extra charge.
15Do you offer hourly rates for your vehicles?
Our Lincoln Towncar hourly rate is $75 per hour with a two hour minimum and an automatic 20% gratuity added. We also offer our 7-passenger luxury SUVs at $90 per hour with a three hour minimum and an automatic 20% gratuity added. We also have 12-passenger vans available. Please call 1-888-TOWNCAR for rate quotes and availability.
16Do you have Limousines?
We have six and eight passenger limousines. Please call 1-888-TOWNCAR for rates and availability.
17Can you accommodate large groups of 15-passengers or more?
We offer a 15-passenger Limousine Coach, and 24, 46 and 56 passenger buses. Call 1-888-TOWNCAR for a rate quote and availability.
18What are your rates?
Rates for the Greater Portland Area are here.
19What areas do you serve?
We offer transportation in the Greater Portland area. In addition, we travel to Salem, Albany, Corvallis, Eugene, Central Oregon, Seattle and other out-lying areas. Please call 1-888-TOWNCAR for a rate quote.
20What are your office hours?
Our office is open 7-days per week, 365 days per year. Our office hours are Monday-Friday from 7AM – 9PM, Saturday and Sunday from 9AM – 5 PM. A dispatcher is available after office hours, and we do answer questions if you have an emergency.
21Do you have any extra charges for early morning or late night reservations?
The normal driving hours for our shifts are from 4 a.m.-12 midnight. For an early morning pick-up request occurring between 3:00 a.m. and 3:59 a.m. there is an additional $10 surcharge. For late night reservations occurring between 12:01 a.m. and 2:59 a.m. there is an additional $20 surcharge.