First Time Pickup Instructions

Early morning pickup instructions:

Our drivers will generally arrive 10-15 minutes before your scheduled pick up time. Due to the darkness, and it being difficult to read the address in the dark, we ask our guest to please turn on a porch light so that we arrive at the correct location. This way we can assure that you did not over sleep and we won’t wake anyone else in the household.

Airport pickup instructions:

After you arrive in Portland International Airport, go to the baggage claim downstairs. For many arrivals we have a Greeter  to greet you.  Look for them near or at your baggage claim #, if they are there, they will help you with your luggage and take you to your car.  If you do not see our Greeter please Proceed to the doors directly outside and look for the Island #3 sign

This sign is next to the parking structure on the third street. You should see a row of silver or black towncars. Your name will be displayed on the towncar that will be waiting to take you to your destination.

If your flight is delayed, chances are that we have already revised our schedule for you, but it is still wise to give us a call to be sure we have someone there to accommodate the new pickup time.

  • Talk about amazing! 5-stars-small
    I recently took a town car ride with Pacific Cascade Towncar, Wow! The chauffeur was on time, and dressed very professional. The town car itself was immaculate and drove like a dream to the airport, which was amazing since I had my hot coffee in hand. I was able to check my emails, and chat on the phone with clients, without having to worry about driving. I have never used a town car service before, but am so glad I choose to ride with Pacific Cascade Town Car. You guys are the best!
    Jenn H.
  • Great service 5-stars-small
    Good quality car, very friendly and professional driver. Arrived to collect ahead of time. Will certainly use the service again and highly recommend.
    Dermot M.
  • Reliability 5-stars-small
    I usually use this service for early morning trips to PDX. The latest trip required a 3:15AM pickup. The driver arrived a few minutes in advance of the specified time (they always do which I find helpful and reassuring). The driver was polite and helpful (they always are).
    Gcarlton B.
  • Great Job 5-stars-small
    To Whom it may concern: I wanted to write an email to the management team and Pacific Cascade Towncar complimenting the dispatcher and driver for their respective professionalism. Even though my plane was delayed by 20 minutes last Friday, when I got off the plane and turned on my phone, I had a message that the driver may be delayed due to an accident. To be honest with you, they did not have to do this as the plane was delayed. Also, the driver and dispatcher made every effort to make sure that I knew when and where the driver would be after I picked up my luggage. All around, even though it had been a while since I had used a towncar service, it exceeded my expectations. The management should know that their employees are doing a great job.
    President of Hideki Electronics Inc
  • Great for touring wine country 5-stars-small
    TownCar was great for touring the wine country; a friendly driver, a comfortable car, and outstanding service made our party a day to remember.
    Sara K.
  • So Wonderful 5-stars-small
    Felt like a movie star being driven around in a beautiful SUV, with first class service, in gorgeous wine country. Our driver was so courteous and friendly and knowledgeable about the area, we didn’t have to worry about a thing all day. So wonderful.
    Kathy W.
  • Outstanding service! 5-stars-small
    I use Pacific Cascade often for business and personal travel to/from airport. The customer service is top notch. Very friendly and helpful staff. All the drivers have extraordinarily clean vehicles and are consistently dependable. Best rates in town for the quality of service they provide. Highly recommend!
    Karen B.
  • A Great Ride! 5-stars-small
    What a great start to their vacation! I was going to bring my parents to the airport but I was injured and could not drive. 1 day and did not know what to do so I called Cascade Town Car and they were prompt, courteous and kind. My parents were heading out on their 50th wedding anniversary and when they arrived at their destination the first thing they talked about was how great their car ride to the airport was, how nice the driver was and how smooth the ride went to the airport. Thank you for making their vacation so special. It was a great kick off to a great trip.
    Sage S.
  • First Rate 5-stars-small
    Always on time even with difficult conditions, usually early, highly professional, excellent vehicles, knowledgeable drivers, used frequently for 10 years. Always satisfied. No exceptions to date.
    Ronald T.
  • So WONDERFUL! 5-stars-small
    Pacific Cascade Towncar service was so much more than my Dad and antisapated. Both drivers were so curtious and friendly and NORMAL! There was bottles of water and the daily newspaper in the car waiting for us. We flew in from cold climate and they were more than happy with keeping the car cooler than they might have wanted it. My only regret is that I didn't know about this service until this latest trip to Oregon. I look forward to using them again on my next trip.
    Patty T.
  • Professional Quality and Service 5-stars-small
    The drivers arrive ahead of schedule and are very courteous and professional; providing bottled water for weary travelers. Correspondence with the schedulers is efficient and hassle-free. Pick-ups are always confirmed and re-confirmed just prior to travel for the rider's assurance. Fees are clear and transparent and it is convenient to pay by credit card without surcharge fees. In all, a great and dependable ride.
    John P.
  • Excellent service - Always 5-stars-small
    This service has continued through the years with courteous, friendly on time drivers. Reservations are efficiently arranged. We even had the fun experience of a luxury sedan with our most recent trip. We frequently recommend them to our friends.
    Mary S.
  • Girls Trip! 5-stars-small
    Towncar testimonial Couldn’t pick a better way to spend a day with my girls. Going Wine Tasting with a sweet ride like TownCar made the whole excursion so much fun, they picked us up on time and then whisked us away to all of the wineries on our list. Super friendly driver and cool SUV made the trip feel less field trip and more like an exclusive get away.
    Julie C.