A couple of weeks ago, I had to pick my daughter up from the airport. I carted the whole family into the SUV and took off for the airport at 10PM. Her flight was scheduled to land at 9:45 but there had been thunderstorms in Atlanta so her plane was delayed by a couple of hours. My wife and I were anxious to see her, since she had been away on a field trip to visit New York and Washington D.C.

I have three other children ranging from 9-1. I am always amazed how my wife does it day in and day out. They are great kids, but getting them all in the car is like herding cats. No offense to cats everywhere. The goal was to be in the car, ready to go by 10PM, so that we could get to the airport on time. At 10:15 I started to lose my patience. I was ready to go, but my son and two daughters still hadn’t found their slippers, and my wife still needed to change the boy’s diaper before we left. I was so happy that this was the summer so keeping everyone up would not affect school the next day. The good news is that we got there on time, and actually had to wait another 45 minutes before she got off the plane.

While we were waiting, I started pondering doing this same exercise in the morning, but instead of picking my daughter up, it would be dropping me off at the airport. This practice becomes even more stressful when you are trying to catch a plane. I was extremely happy that towncar.com was so efficient and professional. Now I help run the place, so of course I think that. But we really take pride in showing up 10 minutes early, having clean cars, professional chauffeurs, and professional looking attire. Now this may seem like a small detail.  But I believe that it makes all the difference in the world.

So why this story?  Well while I was contemplating the benefits of having a towncar company and how proud I was of all the professional people that work for us, I noticed a guy in a black suit holding a sign. Being in the business, I immediately knew he was a greeter, for a passenger getting off one of the delayed planes. This in itself really isn’t earth-shattering. But as I got closer, I was relieved to notice he wasn’t one our people. Within 10 feet I noticed that his black suit looked like he had slept in it for days, and that wasn’t the worse part…he was wearing white high-top tennis shoes. Now there’s nothing wrong with wearing white tennis shoes with a black suit, I guess. Personally I think it looks tacky, but I’m no fashion expert.

What I can tell you is it doesn’t look very professional. And I was so happy that our people always look sharp and ready to serve our clients. I am honored to say that if you ride with towncar.com you will always get a clean car and a professional chauffeur that looks top notch…and that your experience will match.

Mike Porter
COO, Towncar.com